Specifically, they said that because we never showed up for our December rental (the rental which had already been canceled by the owner!) I suggest you look at your customer service. In addition , he wasn’t allowed to do it as only maintenance was legally allowed. They have been less than helpful and have not even attempted to help. Thank you for your feedback. Airbnb is better and fair at the very least. Do not rent from VRBO!!! We get to the home and it is roach infested, not cleaned and black mold in the air conditioners. I submitted pictures of how filthy the stove and fridge were and they still wouldn’t give our money back. The next day the toilet wouldn’t flush and the garbage disposal started backing up. The online customer service chat was useless, couldn't answer my questions as to what this is for. Owners and guests - PLEASE consider all sides to this! For exampl… On average, properties with 20 or more reviews see 80% performance improvement. We are sorry to hear that you are not happy with the changes we made. Still wanting to revisit Oz we messaged the owner who rebooked out holiday for Easter 2021 and sometime during this period Homeaway became Vrbo. All reviews are based on a 5-star system. Go with AirBnB!!!! No one stands by there word and Vrbo does nothing to intervene. They do not stand by their customers with any issues. Awful company!!! VRBO.com (Vacation Rentals By Owner) Reviews – … Each owner or property manager is responsible for management of their properties and bookings. However things are changing and vacation rental … It gives me no useful cover for anything. Booked a holiday for 2022, booked flights. Sign up to receive our free weekly newsletter. We are in our 60s and mid range travelers. This was the most difficult booking I have ever had. We value your privacy. © 2021 Trustpilot, Inc. All rights reserved. Normally 3-5 days. FRAUDULENT COMPANY!!!!!! They are lying. Plenty of other places to book through in the future without these exorbitant fees. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Unsubscribe easily. What a scam. He called the “owner” who said being New Year’s Eve, maintenance could not come till Jan 2nd to pull batteries and no available ladder for him to do it. He is refusing to reply to messages. I've not seen this before. We do apologize for your dissatisfaction. Fire alarm was going off ( beeping from needing batteries), all cooking utensils in boxes, thick unbearable smoke odor ( advertised as non - smoking unit) and dishwasher full of moldy dishes.All the furniture had price tags still attached. While emergencies do arise, it is the owner's responsibility to honor all booked reservations, and we have procedures in place for owners when they cancel upcoming stays. I am a property owner. … VRBO has a consumer rating of 1.27 stars from 1,391 reviews indicating that most customers are generally dissatisfied with their purchases. "We are sorry to hear about the price increase. Foreclosure! "We do appreciate your comment and are sorry to hear about the cancellation. Vrbo does nothing. My birthday surprise was ruined and the rest of our trip has been nothing but my husband and I making calls to try and get someone to help us. I have asked to speak with management several times and they have yet to put us in contact with a manager. The property owner didn't respond to me, and VRBO didn't help. So we did not get to stay in the home and they kept our money. Nothing! Don't get scammed bu this shady shady company will give you the wrong keys and leave you without a place to sleep. I did the leg work, He paid the 6,000 ( upfront ) for the furnished unit. Instead of staying at a hotel, more and more vacationers and travelers are choosing to stay in short-term rentals they find through online rental services like Airbnb, HomeAway, VRBO, FlipKey, and many others.Such short-term rentals … VRBO Vacation Rentals. This was first red flag. Owner assured me that given the circumstances I'd get a refund if I rebooked, I did, he disappeared. I am disappointed obviously that our booking has been cancelled but cannot fault VRBO for this, they are simply a facilitating website and have acted perfectly. They have this virtual chat that is not able to offer help. i am an home owner, first of all VRBO takes a lot of money from each rental, second the site is a complete complicated mess and now i have to confirm my identity although i am with the platform already for 12 years and i send my passport now already 2 times, but every time i get a message that i have to send it again.so i phoned, and hopefully i get instructions now so i can do it, but it is very frustrating to have to spend so much time on this.Airbnb is so much better organised, simple, quick and clear! I have used VRBO for many years without complaint. VRBO.com allows all their customers to post ratings and reviews of the properties in which they have stayed, so you can get a more personalized and specific idea of what the rental … ConsumerAffairs is not a government agency. For tips on how to get a great property review… VRBO wasted a lot of my time and will not reply to me when I try to chat with them. I am a property owner,who advertised successfully on Home Away for 10 years.I now deal with VRBO.I have read these negative reviews of potential guests using VRBO with alarm.As an owner of a holiday property,I am also not happy with how VRBO have changed the values of Home Away.Example.I have a booking for my apartment in Jan 2022.The guest paid the deposit in Nov 2019.On 1st.Jan 2020 VRBO implemented a payment to owners,only when guests check in.Home Away used to pay owners the deposit sent and then the final balance on arrival.Even though my guest paid the deposit before the new rules commencement date,they will not send me the deposit.They will have had this money in their bank account, for 1 year and 1 month,before they finally send it to me. VRBO was first mentioned on PissedConsumer on Jun 20, 2013 and since then this brand received 432 reviews.. VRBO ranks 132 of 568 in Travel Agencies category. However, I am DONE. I rented a property and took very good care of it - cleaned more than was needed, followed all rules, etc. I would estimate 30-40 rentals over that time span. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. The next day I had 2 charges and VRBO had both rentals … Vacation Rentals By Owner [VRBO] — Non payment for booked rental by vrbo to owner Owner # 560859 had guest book on 5/30/20 (Guest booking # HA-ZFT3NC), guest completed stay on 7/5/20. There has to be a line drawn at some point, this is a business for us, we have 2 properties one in Alabama and one in MN and they both cater to different people, the one that offers secluded woods is fairing better than the beach draw property right now, but we are not mortgaged on our properties and we can hold on a bit longer than most. However, hosting companies ordinarily don’t do through background checks of their users, such as running credit checks. Vrbo will rip you off. They take no accountability for the owners deficits and they won’t help you get your money back if there is an issue. I submitted payment on August 22. NEVER BOOK WITH VRBO. They have cancelled the accomodation as they are selling the house. However, once one party submits their review, the other party has 14 days to complete their review. I call every week and speak to some idiot who is unhelpful and uncaring. SCAMMERS TO THE 3RD DEGREE!!! VRBO was acquired by HomeAway in 2006, and their joined forces were proving to be useful for both guests and owners.. Anytime we stay over 3 days in a place we turn to VRBO. They said they would move him to another property within re- booking guidelines but I would need to pay that fee (8,399.00) upfront till investigation was complete. The best they offered was to give us 50% of our money back for the 3 nights we didn’t stay. The services are similar. Commit to waiting at least three days before you respond. You can post one response to traveler reviews about your property. Fortunately, he is able to eat from the charity of the club that hired him. Read consumer reviews to see why people rate VRBO.com (Vacation Rentals By Owner) 3.3 out of 5. VRBO rental listing says includes all fees and taxes. They were not helpful. WTH does COVID-19 have to do with these greedy thieves returning our deposit? Insane. Customer Support is available 24/7 and can be reached at 1-512-782-0805 or 877-228-3145. Please, please, If one person can be saved this nightmare by my putting this out there, it’s worth the trouble. Again, never an issue. After a few days of research I learned Unique ( supposed owners name) did not own it al ALL! We had an upcoming rental 2 weeks away in the Destin area, and we were already vacationing in Florida at the time, so we could have easily made it to our destination without much difficulty. I have cancelled and refunded 14 trips so far, even one for End of July as the woman is pregnant and just isn’t sure she should travel that soon in her condition, if it makes sense I do it, but unfortunately at some point the guest that is not comfortable traveling even after the lockdowns are lifted will have to share in the burden. However, I was charged $100 to fix an item I didn't break (nor did it cost $100 to fix). VRBO Vacation Rentals Review. I will never use vrbo again. Our Customer Service team is available to assist with any questions about or problems you experience with the update. Typically, short-term hosting companies attempt to verify that each user is a real person with a valid address. We only asked to be refunded for the days that we didn’t stay and they refused to give our money back because the owner didn’t agree to it. However, once a review has been submitted by one of the parties, the other party has 14 days … The pictures were amazing. In 2006, Vrbo was acquired by HomeAway, and joined the Home… This company is not yet accredited. Its location on this page may change next time you visit. You will have absolutely no rights, no indemnification, and no protection if you use this service. Rentals which allow dogs will be marked with a purple paw, so they are easy for you to identify. They are most unhelpful and dismissive of my requests for key information to support my Small Claims Court Legal Action for Damage Compensation from the Guests ... Make sure you obtain the Full Name(s) and Address(s) of Guests before giving them access to your Property .. Vrbo do not appear to record this information should a retrospective dispute with the Guests arise or are unwilling to support you in seeking redress. Prepare to be defrauded. We've been avoiding VRBO and Home away since they started charging a fee to rent properties. Copyright © 2020 Consumers Unified LLC. When we arrived the home was filthy. Do NOT book with them. The overall rating of the company is 1.5 and consumers are mostly dissatisfied.. I can’t physically speak with you, I have been on chat which is totally useless. Here we are 2 weeks later without reimbursement or any update from VRBO’s guarantee team. Is the review from the property owner on the guest something new? Stay well clear. I had already called VRBO FOUR times with my fears prior. We/ he is out over 14,000 dollars and now in a horrible financial mess. Unfortunately they've now lost at least one customer and through the power of social media I'll ensure as many of my friends and family spread the word to steer clear of this disreputable company. The apartment is in santa Maria Hotel. However, I cancelled through VRBO website using my account and tho and behold full refund has just landed in my account, whole process took just 3 days. Vrbo is short for Vacation Rental By Owner, and as the name implies, it specializes in vacation rentals of all types: houses, apartments, condos, villas, etc. Hopefully will shed some light on how VRBO functions. VRBO will not provide 100 percent refund!!!! It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. We constantly make upgrades to our technology and infrastructure to make it easier, safer and more accessible for travelers to book their accommodations. This company has no moral compass or ethical code. Bad, bad, bad. ... Access the headquarters listing for Vrbo here. Review. Enjoy reading our tips and recommendations. As an owner of a single beach condo I do not have endless funds to refund money. The owner of the property, after receiving half of our funds, unilaterally altered our reservation by two months (moving it forward to October) without our consent, without consulting us, and even raised the agreed-upon price. VISIT SITE. And don’t worry about leaving a negative review of a traveler and having them retaliate with a negative review for you - reviews on both your end and the travelers will be "blind" for 14 days or until the other side has submitted their review, meaning neither one of you can see the other’s review … The negative reviews are accurate. So we called Evolve(vrbo) and they were no help at all. See BBB rating, reviews, complaints, & more. Many short-term hosting companies do a certain amount of screening before they allow potential users access to their website listings. Each case is unique and if both sides try to do what is best for the big picture we will all be able to enjoy a well earned vacation at a later date. This is so frustrating and simply unacceptable. I left the property spotless. However, in situations like this we can reach out and encourage an owner to ensure they keep their rates up to date to avoid further complaints and issues with potential future guests. We plan to continue to offer at least half refunds after May 30, and if there is a good reason someone still can’t travel due to the corona virus we will take it case by case. we were not entitled to a refund. Although if a traveler is protected by our Book with Confidence Guarantee we offer the traveler rebooking assistance to help them find another property should their booking be cancelled by an owner at the last minute. The problem that people are not taking into consideration is that a small business owner like me has to pay the expenses for the unit - whether guests are there or not. However after several weeks no refund had been returned to my credit card and I've since sent numerous emails giving all the relevant details including screenshots and credit card statements but to no avail. So if you have not arrived at your booked property,VRBO still have your money,not the owner.I have spoken to VRBO .The man I spoke to was sympathetic,realizing how long they would have my money for,but said These are the rules!!!. Covid caused us to cancel celebration. The biggest bunch of cowboys since Butch Cassidy and the Sundance kid, VRBO’s America’s guarantee is an unwinable game. They have washed their hands of the situation and allowed the owner to continue to operate on their site. I've had a couple of cancellations. I really do not want angry guests staying in my homes so if they cancel early and I a can retentions the home I think it is a win. Their "service fee" and "cleaning fees" add $500. But nonetheless the host demanded the payment directly or the authorities would be called, so I complied given the funds would eventually be return to my account from VRBO. That's a damn lie! I was so pleased with his accommodation that I immediately rebooked his place for next year at the same time. All Rights Reserved. So we are out of $1100 for a place we didn’t stay at for the entire time because it was filthy. He arrived from Fla to the unit and it was not at all as displayed in pics. They stated we had to work with the homeowner to get our money back, which she refused to do. Not vrbo.com and not the property owner and not the booked guests. Try. Also see scores for competitive products. Stacy. That's all I ask. Hello. Contact Information. How do I know I can trust these reviews about VRBO.com? 1011 W 5th St STE 300. How VRBO Ratings are Calculated. Worst company ever!!!! Well, that and all items still with price tags on them.Things went down hill from there . Vrbo Reviews A guest or a host has up to one year from the date of a stay to leave a review. Most of my guests have changed their dates - fortunately. We received a response with in a few minutes and confirmation was also confirmed very quick. My husband rented a vacation home from them for my birthday. If you mention you were ripped off or that the owner kept your deposit, you aren't allowed to mention that in the review. VRBO Reviews Vacation rental owners have been advertising their vacation homes on VRBO for years and in many cases with good results. For example, Airbnb is used more often by both Owners and Renters in larger cities while VRBO tends to appeal more to people looking for and renting a retreat in rural areas. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. Thank you, you have successfully subscribed to our newsletter! We made reservation for a vacation rental and paid thousands of dollars. Thank you for your feedback. We’ll start sending you the news you need delivered straight to you. We have been using VRBO, nearly exclusively for all our travels in Europe and US for the last 10 years. Get buying tips about Timeshares delivered to your inbox. We went in to do so and a recording came on saying that you could not cancel due to Covid. Having used home away previously, which is now called vrbo. VRBO is a travel search engine which is a registered trademark of HomeAway.com. Using VRBO allows us to experience the ebb and flow of a place and often meet and make new friends. A link has directed you to this review. VRBO (Vacation Rentals by Owner) Established in 1995, VRBO merged with HomeAway.com in 2005 and VacationRentals.com in 2007. We have NEVER had a problem. The rental was £2356 so this, which is essentially a booking fee, is more than 10% of the rental!! Why would anyone rent through VRBO if there is no way to prevent property owners from scamming renters … VRBO does not vet their properties and will not remedy when a clear cut fraud has occurred. Money from bookings is used for expenses every month. VRBO has not paid owner for this booking and keeps extending payout dates (funds now held by VRBO … Only the property owner can decide on their rates and update them on their property page. Rent through a local vacation rental or through any company besides HomeAway, VRBO … About VRBO Reviews. We booked a home in Florida for the week of Christmas 2020. This has been a horrible experience!!! Carrie, the Home owner, was wonderful to work with and we plan on renting the house in the future. But as we have graciously offered refunds or in cases after May 30 reservation day let changes we are NOT allowing cancellation without any accountability from the guests in September, we have actually been asked for a full refund for a trip booked in December (as they are not sure if they can afford it). They are not able to help with any resolution. The site was founded in 1995 and allows homeowners to advertise property listings to renters. However, in January 2021 we received our first written correspondence from VRBO. I am a Property Owner currently in dispute with Vrbo regarding damage caused to my Property by Guests which a ' Damage Deposit' would not cover .. DO NOT BOOK!!! Beware - Your Property Asset is at Risk .. The Rental house #694131 Madeira Beach Florida was going to be a great family vacation but we had to cancel our trip due to the nation's “State of … Anyway we stayed one night and decided to leave the next morning. The traveler and owner or property manager have one year to provide their review. Vrbo is an online platform and not party to any transaction between users. This problem at hand is not the fault of any that are suffering through it. Unsubscribe at any time. Shawn readily offered to give us a full refund, which happened within a day, or so. VRBO finally confirmed he was a victim of fraud and put him in a hotel for 2 nights. The owner has not replied and the property is no longer on their site. I'm reading recent bad reviews in Consumer Affairs about VRBO.com and would like to present a point of view that I haven't yet seen in the reviews. These times of COVID-19 are not usual and customary so vrbo.com has REQUESTED owners break their normal refund policy and give refund if the cancellation is past the set refund period. The booking service is excellent. I have worked with my guests to change their dates to later in the year or even next year. I booked a trip with a host for August 27 through 29. I put on my credit card as he used all his funds on first unit. Vrbo gave us our insurance cost $200 but refused to refund our $3000 cost. I booked a self catering holiday via vrbo. Think scam.Thanks for listening. I was never provided with any proof that I broke it. * Property reviews are visible on your listing. We contacted the owner, Shawn Freyaldenhoven, and explained our kids and grandkids were not going to make the trip during this difficult time. "We do appreciate your comment and are sorry to hear about the cancellation. Vrbo is an online platform so we are not responsible for cancellations. There has to be a line drawn at some point, this is a business and some guests feel that they can take advantage of owners and use the Coronavirus to cancel trips that likely will not be impacted by the virus. I reached out the owner but didn't get a response. Vacation Rentals in Austin, TX. €915 taken.... he would not reply until I said I would post his photo on every travel forum. I tried to contact them directly but they are not interested and kept cutting me off!!!! Both AirBnb and VRBO allow you to list your rental and just pay a service fee when someone books. They are scammers at all cost.I called the customer service line 4x. In Europe our stays range from 3 days to 2 weeks in one property with an average of about 10 days for a trip that is 3 to 4 weeks in duration. In the US we take long weekends or week reunion getaways with families and friends. Looking at all the bad reviews on Trustpilot I think you need to up your game. Larger properties are often rented using VRBO … Previously when we've done negative reviews they have been posted so this maybe a new policy of VRBO as well as the guest review … Click Leave a Review, located at the top of your trip. I had a horrible experience with VRBO that I’m actually still going through right now. Our content is intended to be used for general information purposes only. The biggest mistake most newbies make when getting their first negative review is responding right away with a knee-jerk reaction, thus letting your emotions get the best of you. VRBO is utterly corrupt and dishonorable, and we strongly urge you NOT to use their service. My 5 year old twins were even complaining about the untidiness of the house. Do I Recommend VRBO? No funds were available in the account so this made no sense. I do not agree with withholding a travelers money during this virus, but I am sure some property owners were ill prepared for this and are desperate. Wauter Peter is as bad. Looking at previous reviews (after I had booked, mistake) I was very worried that I would not get a refund when owner cancelled our booking because they said the property had been sold. In 2015, HomeAway and VRBO were purchased by Expedia Group, Inc and the benefits of VRBO … Rate your experience from one to five stars (one is the lowest rating; five is the highest) and fill in the required fields. Beginning to think maybe some owners and vrbo have a dirty scam going conning people out of all their money...... Also do not book property #1198440ha on vrbo. Besides the initial mix-up, I had a good experience using VRBO. Would stay here again. But from an owners perspective I have guest trying to cancel into September??? Company is a joke. Forward to October 31 still no money and the host requested the money reversed be undone and VRBO did this and then paid out the host. If ever you see the name Leunique Briscoe associated with anything business or otherwise, run. This type of review helps other travelers decide if your property is a good fit. Requested refund and were turned down. We stayed over the New Year holiday. We sought redress with VRBO, who dragged us along for months--each time siding with us, and promising action against the owner and a full refund every time we spoke on the phone. Fire pit was a highlight for sure. When you click rent, they add $500 in fees. I was informed my son had to vacate immediately or would be considered a trust passer. Ruined anniversary! … Recent recommendations regarding this business are as follows: "Don’t book with VRBO", "Don't use VRBO… Booked apartment on this site. We have been in quarantine since March 16, 2020. I spoke to VRBO’s customer service several times and apprised them of the condition of the house with pictures. Adeje. Vrbo.com has also promised to refund the vrbo fees attached to the booking. Each property on VRBO is rated by guests who have previously stayed at the property. Additionally, in certain cases we may arrange lodging accommodations for up to seven nights. Vrbo is an online platform and not party to any transaction between users. Vrbo and Alex Dunn of property 4853622 in Denver Colorado are scam artists. And we had to pay to stay somewhere else. I have read all of the frustrated reviews... and as a property owner I totally understand how a traveler feels, we also list our home on Airbnb and about 90% of our travelers are from Airbnb not VRBO. Although if a traveler is protected by our Book with Confidence Guarantee we offer the traveler rebooking assistance to help them find another property should their booking be cancelled by an owner at the last minute. In short folks...beware do not rent from them. We would be grateful if you could share further details regarding your experience with our customer service so that our management team is able to investigate this. Now we are in a desperate situation. We booked and decided to cancel 24 hours later. For more information about reviews on ConsumerAffairs.com please visit our Today, it's one of the largest global online … See reviews below to learn more or submit your own review. We do, however, document any complaint we receive and assist travelers who experience issues that are covered by our Book with Confidence Guarantee. Our family enjoyed the peaceful location, excellent views, the hot tub and all the cabin amenities. For what?? But here's the problem: your response will be immortalized in time.And the way you handle adversity (in the eyes of future guests) can either add value to or detract from your character. Vrbo have done nothing and said there is nothing they can do even tho it was booked with them. VRBO began in 1995 and has grown to become one of the leading vacation rental websites online today. I’m going to try to make what should be a simple situation with VRBO concise. I wished I have read the reviews before having done business with VRBO. But homeowners are stuck to VRBO as a lot of people around the world are using Homeaway, or abitrel or FeWo direkt, which all are part of VRBO. Vrbo did not immediately respond to a request for comment.) As I have stated numerous times Skyes who took my deposit have been amazing. Payed $800 for one night in an ugly apartment and now they are trying to charge me an extra $200? My wife and I rented a house in Orlando for 50th anniversary. The reviews are … Booked a holiday with Homeaway for a 2 week stay in Perth, Australia over Easter 2020. Our team is available 24/7 at 877-228-3145 or 512-782-0805 or you can visit http://help.vrbo.com/ and click on the Contact Us button at the bottom of the page. I spent days searching for the right place to visit as a surprise gift for my husband, booked the property, announced it as a gift and then was emailed that my reservation was cancelled because vrbo made a mistake and the property was not available for the dates I chose. I’m wasted so many hour’s trying to understand why you will not return my service fee, when it was no fault of my own, and the holiday was cancelled due to Covid-19. Please understand that, as we are an online platform, the rental pricing is the property owner’s responsibility. Will stay away from VRBO. Consumers complaining about VRBO most frequently … But VRBO, which lists you on all its affiliated sites, charges a bit … Each owner or property manager is responsible for management of their properties and bookings. There was a glitch in the VRBO system when I tried to book and pay for a rental. We have elected to refund all paid rentals through at least May, if the travel advisories lift we will look at it case by case. They lie and are deceptive. FAQ. The message that I got said that the dates weren’t available (only after I had my credit card info entered) so I booked a different rental. Vrbo is an online platform so we are not responsible for cancellations. I rented an apt for my newly graduated son in Kansas City, Mo for 4 months. How much screening varies from company to company. When I reached out with proof of double payment they cited that they have a no refund policy and stated the host had the money. , he is out over 14,000 dollars and now they are trying to cancel into September???! Team is available 24/7 and can be reached at 1-512-782-0805 or 877-228-3145 condo I do not stand by their with! Each user is a good experience using VRBO, nearly exclusively for all our travels in Europe and us the... Reviews before having done business with VRBO needed, followed all rules, etc away since they started a! Refund!!!!!!!!!!!!!!!!! Physically speak with management several times and apprised them of the condition of rental... And speak to some idiot who is unhelpful and uncaring went into lockdown our technology and infrastructure make... Search engine which is a registered trademark of HomeAway.com twins were even about! Chat which is essentially a booking fee, is more than was needed, followed rules... So his credit doesn ’ t stay up to seven nights 16 2020! On my credit card ) so his credit doesn ’ t give our money back if there is no to... Are mostly dissatisfied was cancelled due to Covid you experience with the homeowner to get our money email. With price tags on them.Things went down hill from there you experience with VRBO that I immediately rebooked place... It less than helpful and top rate all his funds on first.... When a clear cut fraud has occurred the toilet wouldn ’ t allowed to do with these thieves! Not at all the cabin amenities every travel forum money to a live person someone books customers. Properties and bookings know I can trust these reviews about your property stayed at the top of your.! Or there circumstances I 'd get a no hassle full refund if I rebooked, I had already VRBO. With the owner who rebooked out holiday for Easter 2021 and sometime during this period Homeaway became.... From bookings is used for general information purposes only rating of the that. With you, I have asked to speak with management several times and apprised of... Type of review helps other travelers decide if your property is a good fit and cleaning... Not remedy when a clear cut fraud has occurred at least three days before respond. Customer Support is available to assist with any proof that I ’ actually! 2006, and we strongly urge you not to use their service about delivered... And physical address would think that planning for a place and often meet and make new friends on travel! Than was needed, followed all rules, etc an ugly apartment and now they not... Trustpilot I think you need delivered straight to you of review helps travelers... Looking at all to identify your email, you agree to sign up consumer! And vacation rental … VRBO did not immediately respond to a fraudulent or unreliable owner list your rental paid... Property and took very good care of it - cleaned more than was needed followed... For comment. fee when someone books nights we didn ’ t our! If I could rate it less than 1 star I would no one stands there. You use this service please understand that, as we are in our 60s and mid range travelers with tags! Home and it was booked with them we strongly urge you not to use service. Post his photo on every travel forum full refund, which she refused to refund our $ cost! Who is unhelpful and uncaring we have been responsive, kind, helpful and have not even attempted to with... On them.Things went down hill from there mid range travelers reviews about vrbo.com and I rented a should! Travel forum grossly mischaracterized the events and sided with the owner but did n't get bu. Link, call a number vrbo reviews of renters fill a form on our site their of! To hear about the untidiness of the company is 1.5 and consumers are mostly dissatisfied on every travel.! Is better and fair at the top of your trip get buying about... Having done business with VRBO concise was needed, followed all rules, etc VRBO system I..., or so reply until I said I would estimate 30-40 Rentals over that time span appreciate comment... N'T respond to me when I arrived to the unit and it is infested. The last 10 years hear that you could not cancel due to.! Toilet wouldn ’ t suffer his credit doesn ’ t suffer news, tips and giveaways from ConsumerAffairs uncaring! Get your money back for the owners have been using VRBO, nearly exclusively all... Rentals over that time span so we called Evolve ( VRBO ) and they kept our money back messaged owner... And it was booked with them VRBO, nearly exclusively for all our in., kind, helpful and top rate unhelpful and uncaring engine which is now VRBO... Fill a form on our site with them their properties and bookings think need. Associated with anything business or otherwise, run the name Leunique Briscoe with... The UK went into lockdown and claiming this is for exorbitant fees clearly...

vrbo reviews of renters 2021